NEWGO Cooling Eye Mask Eye Ice Pack Cold Eye Mask for Puffy Eyes, Post Eye Surgery, Tired Eyes, Reusable Gel Eye Mask for Dark Circles, Migraines, Stress Relief, Itchy Eyes - Green
- Fast Relief for Eyes Discomfort - Whether you are looking to get relief from puffy eyes, post eye surgery, dry eyes, headaches, or just pamper yourselves and get relaxation, our gel eye mask is here to help! Use our gel eye mask to create a cold compress for relieving puffy eyes, dark circles, headaches, migraines, tired eyes, or as a hot eye mask to reduce swelling, dry eyes.
- Varying Levels Of Cooling Effect With Reversible Double-Sided Design - NEWGO Ice pack cooling eye mask is made with medical grade plastic on one side and soft plush fabric on the other side to provide two kinds of different temperatures using experience. The soft plush side allows direct-skin use and provides spa-like experience, or choose the other side for direct colder experience.
- Adjustable Fit - Our eye ice mask equipped with adjustable head strap,making the hot cold eye mask fits to different head shapes and are suitable for women, men, kids,especially for those one who want to relax and unwind after a long day. Strap around the head and you don’t have to hold it on and firmly stay on your eyes.
- Hot and Cold Therapy - Just simply put the store eye compress in the freezer for 2 hours for 10-15 minutes cold therapy as therapist recommended, or heat it in the microwave for 10s for heat therapy. Eye mask comes with resealable storage bag helps to isolate the fridge odor or to keep it clean when not in use. Hand wash, rinse & lay flat to dry.
- Soft and Comfortable - The flexible gel beads will remain pliable and comfortably conform to the shape of your face while offering soothing pain relief and a truly enjoyable, relaxing experience. and effective relief from eyes discomfort.
- Color: Green
- Manufacturer: NEWGO
- Package Quantity: 1
- Part Number: EM013
- Size: 1 Count (Pack of 1)
Whether you are looking for relief from puffy eyes, migraine, headache, or just to relax, NEWGO cooling eye mask is here to help! Use our gel eye mask to create a cold eye ice pack to use for relieving puffy eyes, dark circles, headaches, migraines, tired eyes, or as a hot eye mask to reduce swelling, dry eyes. The flexible gel beads will remain pliable and comfortably conform to the shape of your face even frozen at -18℃. NEWGO Ice pack cooling eye mask is made with medical grade plastic on one side and soft plush fabric on the other side to ensure optimal safety as you sleep. The soft plush side allows direct-skin use and provides spa-like experience, or choose the plastic side for direct colder experience. Just simply put the cool eye compress in the freezer for 2 hours for cold therapy or heat it in the microwave for 10s for heat therapy. Use the plush side for a cool experience or the plastic side for colder experience. Eye mask comes with resealable bag helps for healthful storage and prolong the usage lifetime or isolate the fridge odor. Hand wash, rinse & lay flat to dry.
Shipping Summary
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to the United Kingdom is available at a flat rate of £9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–17 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to UK):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–10 business days. -
Domestic Delivery within the UK:
Once the shipment arrives in the United Kingdom, it is handed over to Royal Mail for final delivery.
UK domestic delivery typically takes an additional 3–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within the United Kingdom, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Refund & Return Policy
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.uk with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.uk with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.uk to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.uk with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
22 Larch End, Uckfield, TN22 5GE
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.uk
- Fast Relief for Eyes Discomfort - Whether you are looking to get relief from puffy eyes, post eye surgery, dry eyes, headaches, or just pamper yourselves and get relaxation, our gel eye mask is here to help! Use our gel eye mask to create a cold compress for relieving puffy eyes, dark circles, headaches, migraines, tired eyes, or as a hot eye mask to reduce swelling, dry eyes.
- Varying Levels Of Cooling Effect With Reversible Double-Sided Design - NEWGO Ice pack cooling eye mask is made with medical grade plastic on one side and soft plush fabric on the other side to provide two kinds of different temperatures using experience. The soft plush side allows direct-skin use and provides spa-like experience, or choose the other side for direct colder experience.
- Adjustable Fit - Our eye ice mask equipped with adjustable head strap,making the hot cold eye mask fits to different head shapes and are suitable for women, men, kids,especially for those one who want to relax and unwind after a long day. Strap around the head and you don’t have to hold it on and firmly stay on your eyes.
- Hot and Cold Therapy - Just simply put the store eye compress in the freezer for 2 hours for 10-15 minutes cold therapy as therapist recommended, or heat it in the microwave for 10s for heat therapy. Eye mask comes with resealable storage bag helps to isolate the fridge odor or to keep it clean when not in use. Hand wash, rinse & lay flat to dry.
- Soft and Comfortable - The flexible gel beads will remain pliable and comfortably conform to the shape of your face while offering soothing pain relief and a truly enjoyable, relaxing experience. and effective relief from eyes discomfort.
- Color: Green
- Manufacturer: NEWGO
- Package Quantity: 1
- Part Number: EM013
- Size: 1 Count (Pack of 1)
Whether you are looking for relief from puffy eyes, migraine, headache, or just to relax, NEWGO cooling eye mask is here to help! Use our gel eye mask to create a cold eye ice pack to use for relieving puffy eyes, dark circles, headaches, migraines, tired eyes, or as a hot eye mask to reduce swelling, dry eyes. The flexible gel beads will remain pliable and comfortably conform to the shape of your face even frozen at -18℃. NEWGO Ice pack cooling eye mask is made with medical grade plastic on one side and soft plush fabric on the other side to ensure optimal safety as you sleep. The soft plush side allows direct-skin use and provides spa-like experience, or choose the plastic side for direct colder experience. Just simply put the cool eye compress in the freezer for 2 hours for cold therapy or heat it in the microwave for 10s for heat therapy. Use the plush side for a cool experience or the plastic side for colder experience. Eye mask comes with resealable bag helps for healthful storage and prolong the usage lifetime or isolate the fridge odor. Hand wash, rinse & lay flat to dry.
Shipping Summary
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to the United Kingdom is available at a flat rate of £9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–17 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to UK):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–10 business days. -
Domestic Delivery within the UK:
Once the shipment arrives in the United Kingdom, it is handed over to Royal Mail for final delivery.
UK domestic delivery typically takes an additional 3–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within the United Kingdom, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Refund & Return Policy
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.uk with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.uk with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.uk to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.uk with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
22 Larch End, Uckfield, TN22 5GE
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.uk
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