NEWGO Ice Pack for Neck Pain Relief with Strap, Neck Ice Pack for Injuries Reusable Neck Cold Pack Wrap for Sports Injuries, Swelling, Cervical Surgery Recovery - 24.8" x 4.13"- Blue
- 【Two-Sided Design】NEWGO ice pack for neck is made of double-sided pvc and soft plush backing filling with flexible gel beads for best comfort experience. Both side of the ice pack can be applied, varying level of cooling effect, the soft plush side provides soothing cold prevent frostbite to the skin while the pvc side delivers penetrating cold for effectiveness. Get started with plush side for adaption then flip over the other side for intensive and long-lasting cold.
- 【Effective Pain Relief】The reusable ice pack provides full relief of neck and deliver penetrating deeper coldness to affected areas, helps relieve neck and shoulder pain, reduce swelling related to sports injuries, relieve shoulder and chronic joint pains.
- 【Versatile】The skin-friendly neck ice wrap conforms to the curvature of neck and shoulders snugly. The ice pack wrap is also versatile to apply to other body area which you are needed. Place the ice pack in the plastic bag provided in the freezer for the next application.
- 【Hot Cold Therapy 】For heat therapy, heat the pack in microwave in 10-15 seconds intervals that helps reduce pain and increase circulation to promote rapid healing. For cold therapy, place the gel pack in the freezer at least 2 hours or until desired temperature is achieved. Good for muscle aches, neck, sprains, swelling, bruises and joint pain.
- 【Warranty】1-Year-Warranty - a Free No-Hassle Replacement Process, We provide warranty for our products, if there is any question about the product, please contact us freely and we will take care of it within one day to ensure our customer experience.
- Color: Blue
- Manufacturer: NEWGO
- Package Quantity: 1
- Part Number: NP-001
- Size: 1 Count (Pack of 1)
- Style: Beads
NEWGO neck ice pack is made of double-sided pvc and soft plush backing filling with flexible gel beads for best comfort experience. Both side of the ice pack can be applied, varying level of cooling effect, the soft plush side provides soothing cold prevent frostbite to the skin while the pvc side delivers penetrating cold for effectiveness. Get started with plush side for adaption then flip over the other side for intensive and long-lasting cold. 100% pressure testing, no break, no leakage.
Soft Plush backing for gentle tough and skin protector.
The durable and reusable pack effectively prevents the internal gel from leaking.
Remains flexible when frozen to conform to the body shape.
Heat Use Instructions:
Hot therapy should not be used until 48 hours after the injury.
Heat gel pack in microwave for 40s at 800W on high.
Reducing pain and increasing circulation to promote rapid healing.
Cold Use Instructions:
Cold therapy is recommended for the first 48 hours following injury.
Store gel pack in freezer at least 2 hours, or until desired temperature is achieved.
Great for muscle aches, neck, sprains, swelling, bruises and joint pain.
Shipping Summary
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to the United Kingdom is available at a flat rate of £9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–17 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to UK):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–10 business days. -
Domestic Delivery within the UK:
Once the shipment arrives in the United Kingdom, it is handed over to Royal Mail for final delivery.
UK domestic delivery typically takes an additional 3–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within the United Kingdom, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Refund & Return Policy
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.uk with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.uk with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.uk to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.uk with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
22 Larch End, Uckfield, TN22 5GE
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.uk
- 【Two-Sided Design】NEWGO ice pack for neck is made of double-sided pvc and soft plush backing filling with flexible gel beads for best comfort experience. Both side of the ice pack can be applied, varying level of cooling effect, the soft plush side provides soothing cold prevent frostbite to the skin while the pvc side delivers penetrating cold for effectiveness. Get started with plush side for adaption then flip over the other side for intensive and long-lasting cold.
- 【Effective Pain Relief】The reusable ice pack provides full relief of neck and deliver penetrating deeper coldness to affected areas, helps relieve neck and shoulder pain, reduce swelling related to sports injuries, relieve shoulder and chronic joint pains.
- 【Versatile】The skin-friendly neck ice wrap conforms to the curvature of neck and shoulders snugly. The ice pack wrap is also versatile to apply to other body area which you are needed. Place the ice pack in the plastic bag provided in the freezer for the next application.
- 【Hot Cold Therapy 】For heat therapy, heat the pack in microwave in 10-15 seconds intervals that helps reduce pain and increase circulation to promote rapid healing. For cold therapy, place the gel pack in the freezer at least 2 hours or until desired temperature is achieved. Good for muscle aches, neck, sprains, swelling, bruises and joint pain.
- 【Warranty】1-Year-Warranty - a Free No-Hassle Replacement Process, We provide warranty for our products, if there is any question about the product, please contact us freely and we will take care of it within one day to ensure our customer experience.
- Color: Blue
- Manufacturer: NEWGO
- Package Quantity: 1
- Part Number: NP-001
- Size: 1 Count (Pack of 1)
- Style: Beads
NEWGO neck ice pack is made of double-sided pvc and soft plush backing filling with flexible gel beads for best comfort experience. Both side of the ice pack can be applied, varying level of cooling effect, the soft plush side provides soothing cold prevent frostbite to the skin while the pvc side delivers penetrating cold for effectiveness. Get started with plush side for adaption then flip over the other side for intensive and long-lasting cold. 100% pressure testing, no break, no leakage.
Soft Plush backing for gentle tough and skin protector.
The durable and reusable pack effectively prevents the internal gel from leaking.
Remains flexible when frozen to conform to the body shape.
Heat Use Instructions:
Hot therapy should not be used until 48 hours after the injury.
Heat gel pack in microwave for 40s at 800W on high.
Reducing pain and increasing circulation to promote rapid healing.
Cold Use Instructions:
Cold therapy is recommended for the first 48 hours following injury.
Store gel pack in freezer at least 2 hours, or until desired temperature is achieved.
Great for muscle aches, neck, sprains, swelling, bruises and joint pain.
Shipping Summary
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to the United Kingdom is available at a flat rate of £9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–17 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to UK):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–10 business days. -
Domestic Delivery within the UK:
Once the shipment arrives in the United Kingdom, it is handed over to Royal Mail for final delivery.
UK domestic delivery typically takes an additional 3–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within the United Kingdom, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Refund & Return Policy
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.uk with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.uk with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.uk to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.uk with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
22 Larch End, Uckfield, TN22 5GE
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.uk
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