NOVEHA EXPRESS Warm Compress Individual Eye Mask | Moist Hot Technology For Sensitive Dry Eyes - Relieves Stye & Pink Eye - Reusable Heat Water Treatment for Irritated Eyes and Eyelid Lumps
- THE ULTIMATE MOIST THERAPY LUXURY EYE MASK: Recommended by ophthalmologists, our pampering mask is a spa for your eyes. Using hydro-heat technology which soothes and hydrates your puffy, and itchy eyes, you won’t suffer discomfort any longer! We’ve got your eyes covered Literally
- NATURALLY DESIGNED JUST FOR YOU: Using moist heatIng technology, our eye masks absorb moisture from the air and release it as clean moist heat. We thought of your comfort and we created our masks with adjustable straps for the perfect fit and a velcro closure so that you can enjoy it without it slipping
- MICROWAVABLE - QUICK AND EASY: With a few easy steps and with fast-acting relief, these are perfect for everyone. Place the compression mask in a microwave, power 20 seconds on high. Insert the mask into the washable cover, place over closed eyes for 5-10 minutes Can also be put in the freezer for cold therapy
- WASHABLE AND REUSABLE: For a truly luxurious experience, we’ve included a beautiful washable soft velvet cover. The mask itself can be hand cleaned with NOVEHA wipes or a wet cloth and a small amount of mild soap
- 100% SATISFACTION FOR EVERY ONE OF OUR CUSTOMERS: We truly believe in our products; therefore, we offer 100% customer satisfaction. Our masks are manufactured with the highest grade materials and undergo meticulous inspection to ensure our customers receive the very best. If you are not satisfied for any reason, contact us and we will refund your purchase so that we can make you a happy customer as you deserve! Click now and order with confidence!
- Color: One Eye
- Manufacturer: NOVEHA
- Part Number: Individual Eye Mask
- Size: 2 Piece Set
How it works:Our eye masks are activated using hydro-heat technology by absorbing moisture from the air and releasing it as clean moist heat. Using this technology, our mask soothes and hydrates your irritated, puffy, itchy eyes, relieves discomfort, and just helps you relax! Whether you suffer from eyelid bumps, blepharitis, pink or stye eyes, you will see how much better you feel!Instructions:Heat approach: Place the mask in a microwave on a paper towel.Set power to high and heat for 20 seconds. Before applying, always touch the eye mask with fingers first, to test for the desired temperature. For additional heat, microwave in 5-second increments until the desired temperature is reached. Do not exceed a maximum of 30 seconds of heating. Insert the mask into the washable cover or use it directly without the coverPlace the mask over closed eyes and secure it with an adjustable strap, if preferred.Apply the mask for 5-10 minutes or as directed by your doctor. Do not apply for more than 20 minutes at a time.Cold approach: Place the mask in a sealable plastic bag and then in the freezer for 30 minutes. Remove the mask from the freezer and withdraw from the plastic bag. Insert the mask into the washable cover or use it directly without the cover. Place the mask over closed eyes, securing with the adjustable strap, if preferred. Wear for 5 to 7 minutes or as directed by your doctor.Washing directions:Only the mask cover can be washed in the washing machine.The mask itself can be hand cleaned with NOVEHA wipes or with a wet cloth and a small amount of mild soap. Then let air dry. Do not submerge in water.Includes:1 Moist Technology Eye Mask with an adjustable strap and velcro fastening1 Silk washable coverClick “Add to cart” now, and get ready to be pampered TODAY!
Shipping Summary
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to the United Kingdom is available at a flat rate of £9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–17 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to UK):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–10 business days. -
Domestic Delivery within the UK:
Once the shipment arrives in the United Kingdom, it is handed over to Royal Mail for final delivery.
UK domestic delivery typically takes an additional 3–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within the United Kingdom, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Refund & Return Policy
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.uk with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.uk with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.uk to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.uk with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
22 Larch End, Uckfield, TN22 5GE
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.uk
- THE ULTIMATE MOIST THERAPY LUXURY EYE MASK: Recommended by ophthalmologists, our pampering mask is a spa for your eyes. Using hydro-heat technology which soothes and hydrates your puffy, and itchy eyes, you won’t suffer discomfort any longer! We’ve got your eyes covered Literally
- NATURALLY DESIGNED JUST FOR YOU: Using moist heatIng technology, our eye masks absorb moisture from the air and release it as clean moist heat. We thought of your comfort and we created our masks with adjustable straps for the perfect fit and a velcro closure so that you can enjoy it without it slipping
- MICROWAVABLE - QUICK AND EASY: With a few easy steps and with fast-acting relief, these are perfect for everyone. Place the compression mask in a microwave, power 20 seconds on high. Insert the mask into the washable cover, place over closed eyes for 5-10 minutes Can also be put in the freezer for cold therapy
- WASHABLE AND REUSABLE: For a truly luxurious experience, we’ve included a beautiful washable soft velvet cover. The mask itself can be hand cleaned with NOVEHA wipes or a wet cloth and a small amount of mild soap
- 100% SATISFACTION FOR EVERY ONE OF OUR CUSTOMERS: We truly believe in our products; therefore, we offer 100% customer satisfaction. Our masks are manufactured with the highest grade materials and undergo meticulous inspection to ensure our customers receive the very best. If you are not satisfied for any reason, contact us and we will refund your purchase so that we can make you a happy customer as you deserve! Click now and order with confidence!
- Color: One Eye
- Manufacturer: NOVEHA
- Part Number: Individual Eye Mask
- Size: 2 Piece Set
How it works:Our eye masks are activated using hydro-heat technology by absorbing moisture from the air and releasing it as clean moist heat. Using this technology, our mask soothes and hydrates your irritated, puffy, itchy eyes, relieves discomfort, and just helps you relax! Whether you suffer from eyelid bumps, blepharitis, pink or stye eyes, you will see how much better you feel!Instructions:Heat approach: Place the mask in a microwave on a paper towel.Set power to high and heat for 20 seconds. Before applying, always touch the eye mask with fingers first, to test for the desired temperature. For additional heat, microwave in 5-second increments until the desired temperature is reached. Do not exceed a maximum of 30 seconds of heating. Insert the mask into the washable cover or use it directly without the coverPlace the mask over closed eyes and secure it with an adjustable strap, if preferred.Apply the mask for 5-10 minutes or as directed by your doctor. Do not apply for more than 20 minutes at a time.Cold approach: Place the mask in a sealable plastic bag and then in the freezer for 30 minutes. Remove the mask from the freezer and withdraw from the plastic bag. Insert the mask into the washable cover or use it directly without the cover. Place the mask over closed eyes, securing with the adjustable strap, if preferred. Wear for 5 to 7 minutes or as directed by your doctor.Washing directions:Only the mask cover can be washed in the washing machine.The mask itself can be hand cleaned with NOVEHA wipes or with a wet cloth and a small amount of mild soap. Then let air dry. Do not submerge in water.Includes:1 Moist Technology Eye Mask with an adjustable strap and velcro fastening1 Silk washable coverClick “Add to cart” now, and get ready to be pampered TODAY!
Shipping Summary
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to the United Kingdom is available at a flat rate of £9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–17 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to UK):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–10 business days. -
Domestic Delivery within the UK:
Once the shipment arrives in the United Kingdom, it is handed over to Royal Mail for final delivery.
UK domestic delivery typically takes an additional 3–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within the United Kingdom, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Refund & Return Policy
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.uk with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.uk with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.uk to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.uk with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
22 Larch End, Uckfield, TN22 5GE
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.uk
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