Ostrichpillow Hot & Cold Eye Mask - Clay Beads Hot Cold and Compression Therapy for Dark Circles, Eye Bags, Dry Eyes, Headaches, Migraines - Velcro Closure 2 Protective Bags Included
- HOT & COLD THERAPY: Relieve tired, irritated, puffy, or dry eyes with this heated and cooling eye mask. A perfect solution for dark circles, eye bags, and migraines.
- NATURAL CLAY BEADS: Filled with natural clay beads, the weighted eye mask distributes heat evenly across the surface, ensuring a comfortable and burn-free experience.
- ODORLESS & PROTECTIVE BAGS: Comes with 2 protective bags – a fabric bag for microwaving and a plastic bag for freezing, preventing odor transfer. Enjoy an odorless therapy session.
- PREMIUM QUALITY MATERIALS: Features an adjustable Velcro closure and a soft, comfortable fabric for a pleasant touch. Experience a luxurious, soothing sensation with our heated eye mask.
- NOSE BRIDGE COMFORT: Specially designed nose bridge area ensures comfort and avoids excessive pressure, making our cooling eye mask perfect for relaxation and stress relief.
- Color: Dark Night
- Manufacturer: Ostrich pillow
- Model Number: PARENT
- Part Number: OPHE17U
- Size: 1 Count (Pack of 1)
Experience the Hot & Cold Eye Mask, offering ultimate relief for dark circles, eye bags, and migraines. This versatile mask provides both heat and cold therapy, ensuring maximum comfort and relaxation.
Introducing Ostrichpillow – a revolutionary brand that is redefining the way we rest, sleep, and dream. Driven by a passionate team of dreamers and creators, Ostrichpillow's mission is to inspire happiness, well-being, and creativity through their innovative, high-quality products.
Born from a successful Kickstarter campaign in 2012, Ostrichpillow offers a wide range of products, including travel pillows, eye masks, and other accessories designed to make resting and sleeping a blissful experience, whether at home or on the go.
With a strong focus on sustainability and ethical practices, Ostrichpillow is committed to innovation and design, ensuring that each product is crafted to the highest standards, both aesthetically and functionally.
Ostrichpillow's vision is to bring the power of napping to the forefront of our daily lives, believing that it is essential for our physical and mental well-being. They are champions of Nap Culture, encouraging people to take short, rejuvenating breaks during their busy schedules.
In addition to their commitment to design, innovation, and sustainability, Ostrichpillow places great importance on fostering a sense of community among their customers. They actively engage with their audience through social media, events, and partnerships.
Join the Ostrichpillow movement and experience the difference their products can make in your daily life. Discover a world where rest, sleep, and dreams coexist with your busy schedule, and allow yourself to recharge and revitalize whenever you need it most.
Shipping Summary
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to the United Kingdom is available at a flat rate of £9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–17 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to UK):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–10 business days. -
Domestic Delivery within the UK:
Once the shipment arrives in the United Kingdom, it is handed over to Royal Mail for final delivery.
UK domestic delivery typically takes an additional 3–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within the United Kingdom, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Refund & Return Policy
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.uk with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.uk with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.uk to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.uk with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
22 Larch End, Uckfield, TN22 5GE
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.uk
- HOT & COLD THERAPY: Relieve tired, irritated, puffy, or dry eyes with this heated and cooling eye mask. A perfect solution for dark circles, eye bags, and migraines.
- NATURAL CLAY BEADS: Filled with natural clay beads, the weighted eye mask distributes heat evenly across the surface, ensuring a comfortable and burn-free experience.
- ODORLESS & PROTECTIVE BAGS: Comes with 2 protective bags – a fabric bag for microwaving and a plastic bag for freezing, preventing odor transfer. Enjoy an odorless therapy session.
- PREMIUM QUALITY MATERIALS: Features an adjustable Velcro closure and a soft, comfortable fabric for a pleasant touch. Experience a luxurious, soothing sensation with our heated eye mask.
- NOSE BRIDGE COMFORT: Specially designed nose bridge area ensures comfort and avoids excessive pressure, making our cooling eye mask perfect for relaxation and stress relief.
- Color: Dark Night
- Manufacturer: Ostrich pillow
- Model Number: PARENT
- Part Number: OPHE17U
- Size: 1 Count (Pack of 1)
Experience the Hot & Cold Eye Mask, offering ultimate relief for dark circles, eye bags, and migraines. This versatile mask provides both heat and cold therapy, ensuring maximum comfort and relaxation.
Introducing Ostrichpillow – a revolutionary brand that is redefining the way we rest, sleep, and dream. Driven by a passionate team of dreamers and creators, Ostrichpillow's mission is to inspire happiness, well-being, and creativity through their innovative, high-quality products.
Born from a successful Kickstarter campaign in 2012, Ostrichpillow offers a wide range of products, including travel pillows, eye masks, and other accessories designed to make resting and sleeping a blissful experience, whether at home or on the go.
With a strong focus on sustainability and ethical practices, Ostrichpillow is committed to innovation and design, ensuring that each product is crafted to the highest standards, both aesthetically and functionally.
Ostrichpillow's vision is to bring the power of napping to the forefront of our daily lives, believing that it is essential for our physical and mental well-being. They are champions of Nap Culture, encouraging people to take short, rejuvenating breaks during their busy schedules.
In addition to their commitment to design, innovation, and sustainability, Ostrichpillow places great importance on fostering a sense of community among their customers. They actively engage with their audience through social media, events, and partnerships.
Join the Ostrichpillow movement and experience the difference their products can make in your daily life. Discover a world where rest, sleep, and dreams coexist with your busy schedule, and allow yourself to recharge and revitalize whenever you need it most.
Shipping Summary
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to the United Kingdom is available at a flat rate of £9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–17 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to UK):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–10 business days. -
Domestic Delivery within the UK:
Once the shipment arrives in the United Kingdom, it is handed over to Royal Mail for final delivery.
UK domestic delivery typically takes an additional 3–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within the United Kingdom, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Refund & Return Policy
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.uk with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.uk with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.uk to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.uk with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
22 Larch End, Uckfield, TN22 5GE
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.uk
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