The Pond Guy Seasonal Defense, Spring & Fall Beneficial Bacteria, Barley & Enzymes, Cold Water Pond Sludge & Scum Treatment, Fish & Plant Safe, 12 Packets
- 2-in-1 Natural Bacteria & Barley Designed for Cooler Temperatures -- Seasonal Defense accelerates the decomposition of leaves, scum, and sediment that create pond muck. Barley works to clear water.
- Cool Weather Bacteria Accelerates the Decomposition of Leaves & Organics -- Beneficial bacteria specifically formulated for autumn, winter, and spring when pond water temperatures are below 50°F.
- Infused With Barley Straw to Keep Water Clear -- The activated barley combats common water quality issues and improves water clarity. Apply once a week. One packet treats up to a 1,000 gallon pond.
- Easy to Use, No Mess Water Soluble Packets -- Just toss into pond. In the spring Seasonal Defense replenishes winter bacteria loss, jump-starts your biological filters, and breaks down unwanted waste.
- 100% Natural | Fish, Plant & Wildlife Friendly -- All-natural product. Safe for fish, goldfish, koi, birds, pets, plants, and pond wildlife. Use in any outdoor fishpond, water garden, or koi pond.
- Manufacturer: The Pond Guy, Inc.
- Model Number: 200114 THE POND GUY SEASONAL D
- Package Quantity: 1
- Part Number: 200114 THE POND GUY SEASONAL D
- Size: 12 Packets
The Pond Guy Seasonal Defense is formulated for the cooler months of the season and is safe for fish, plants, pets, and wildlife. Seasonal Defense accelerates the decomposition of leaves, scum, and sediment that create pond muck during the fall and winter months. In the spring, Seasonal Defense replenishes winter bacteria loss, jump-starts your biological filters, and breaks down unwanted waste. When used as directed, treatment will not cause harm to any animal, frog, dog, chicken, duck, bird, trapdoor snail, turtle, pet, horse, heron, or other wildlife. Safe for farm animals, cattle, livestock, ducks, birds, snails, fish, and other aquatic life. Will also not harm any plant leaf, lily pads, or live aquatic vegetation. Okay for use with pond equipment including biological filters, aeration systems, or fountains. Will not harm your waterfall pump, skimmer, water feature, filter pad, clarifier, purifier, fountain, or other equipment. For best results, apply packets (which contain a powder) once a week when water temperature is between 40°-50°F. Use a thermometer to monitor. Consistent use will reduce pond maintenance. Use Seasonal Defense to maintain your pond through the cooler seasons and give yourself a head start on your summer pond management. The Pond Guy products provide better care for your pond, resulting in a cleaner and more balanced ecosystem. The Pond Guy offers many solutions to help fix your pond problems. Seasonal Defense works well in combination with other natural products to treat ponds such as Clarity Defense, which offers phosphate control and improved water clarity. Use with Nature's Defense, a bacteria treatment designed to maintain pristine water. Muck Defense muck reducer contains beneficial bacteria that digest organic debris, also known as pond scum. It also reduces smelly odors. The Pond Guy Seasonal Defense is not an algaecide and will not get rid of algae.
Shipping Summary
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to the United Kingdom is available at a flat rate of £9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–17 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to UK):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–10 business days. -
Domestic Delivery within the UK:
Once the shipment arrives in the United Kingdom, it is handed over to Royal Mail for final delivery.
UK domestic delivery typically takes an additional 3–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within the United Kingdom, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Refund & Return Policy
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.uk with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.uk with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.uk to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.uk with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
22 Larch End, Uckfield, TN22 5GE
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.uk
- 2-in-1 Natural Bacteria & Barley Designed for Cooler Temperatures -- Seasonal Defense accelerates the decomposition of leaves, scum, and sediment that create pond muck. Barley works to clear water.
- Cool Weather Bacteria Accelerates the Decomposition of Leaves & Organics -- Beneficial bacteria specifically formulated for autumn, winter, and spring when pond water temperatures are below 50°F.
- Infused With Barley Straw to Keep Water Clear -- The activated barley combats common water quality issues and improves water clarity. Apply once a week. One packet treats up to a 1,000 gallon pond.
- Easy to Use, No Mess Water Soluble Packets -- Just toss into pond. In the spring Seasonal Defense replenishes winter bacteria loss, jump-starts your biological filters, and breaks down unwanted waste.
- 100% Natural | Fish, Plant & Wildlife Friendly -- All-natural product. Safe for fish, goldfish, koi, birds, pets, plants, and pond wildlife. Use in any outdoor fishpond, water garden, or koi pond.
- Manufacturer: The Pond Guy, Inc.
- Model Number: 200114 THE POND GUY SEASONAL D
- Package Quantity: 1
- Part Number: 200114 THE POND GUY SEASONAL D
- Size: 12 Packets
The Pond Guy Seasonal Defense is formulated for the cooler months of the season and is safe for fish, plants, pets, and wildlife. Seasonal Defense accelerates the decomposition of leaves, scum, and sediment that create pond muck during the fall and winter months. In the spring, Seasonal Defense replenishes winter bacteria loss, jump-starts your biological filters, and breaks down unwanted waste. When used as directed, treatment will not cause harm to any animal, frog, dog, chicken, duck, bird, trapdoor snail, turtle, pet, horse, heron, or other wildlife. Safe for farm animals, cattle, livestock, ducks, birds, snails, fish, and other aquatic life. Will also not harm any plant leaf, lily pads, or live aquatic vegetation. Okay for use with pond equipment including biological filters, aeration systems, or fountains. Will not harm your waterfall pump, skimmer, water feature, filter pad, clarifier, purifier, fountain, or other equipment. For best results, apply packets (which contain a powder) once a week when water temperature is between 40°-50°F. Use a thermometer to monitor. Consistent use will reduce pond maintenance. Use Seasonal Defense to maintain your pond through the cooler seasons and give yourself a head start on your summer pond management. The Pond Guy products provide better care for your pond, resulting in a cleaner and more balanced ecosystem. The Pond Guy offers many solutions to help fix your pond problems. Seasonal Defense works well in combination with other natural products to treat ponds such as Clarity Defense, which offers phosphate control and improved water clarity. Use with Nature's Defense, a bacteria treatment designed to maintain pristine water. Muck Defense muck reducer contains beneficial bacteria that digest organic debris, also known as pond scum. It also reduces smelly odors. The Pond Guy Seasonal Defense is not an algaecide and will not get rid of algae.
Shipping Summary
We currently ship exclusively to addresses within the United Kingdom.
Standard International Shipping from the United States to the United Kingdom is available at a flat rate of £9.99.
Shipping Time & Methods
Estimated Delivery Time: 10–17 business days
This total includes both processing and transit times.
-
Processing Time: All orders are processed and dispatched within 1–3 business days of purchase.
-
International Transit (US to UK):
Orders are initially shipped via FedEx from our U.S.-based fulfillment centers.
Average international transit time is 4–10 business days. -
Domestic Delivery within the UK:
Once the shipment arrives in the United Kingdom, it is handed over to Royal Mail for final delivery.
UK domestic delivery typically takes an additional 3–4 business days.
Shipping times may vary depending on the product’s fulfillment center and any customs processing that may be required.
Please note that while most packages arrive within the estimated timeframe, unexpected delays may occur due to factors such as customs inspections, public holidays, weather disruptions, or other unforeseen circumstances. Delivery dates are not guaranteed, as final transportation is managed by third-party carriers.
Tracking Information
You will receive a tracking number via email once your order has been dispatched.
Products may be shipped from different fulfillment centers depending on availability and inventory levels.
Delivery Information
Orders are delivered directly to most addresses within the United Kingdom, with the exception of P.O. boxes.
In certain remote or rural areas, additional delivery fees may apply. In such cases, you may be required to collect your parcel from the nearest shipping partner’s location.
Refund & Return Policy
Overview
We want you to be satisfied with your purchase. Please review our refund and return policy to understand how to proceed if you need to return an item or request a refund.
Order Cancellations
Canceling Your Order Before Shipping:
You can cancel your order within 2 hours of placing it. To do so:
-
Log in to your account and cancel the order directly.
-
Alternatively, email us immediately at cs@everymarket.uk with your order details.
If More Than 2 Hours Have Passed:
If it's been more than 2 hours since you placed your order, you will need to contact our customer service team for assistance. Please email us at cs@everymarket.uk with your order details.
Once Your Order Has Shipped:
Unfortunately, we cannot cancel orders once they’ve been shipped. In that case, you can return the item by following our return process.
Return Policy
Return Period: You have 30 days from the date of delivery to request a return.
Item Condition: Products must be unused, unwashed, and in their original packaging with all tags attached.
Return Shipping Costs: Customers are responsible for return shipping fees unless the item is defective.
Return Approval: Returns must be approved before sending items back. Contact us at cs@everymarket.uk to begin the process.
How to Initiate a Return
-
Contact our support team at cs@everymarket.uk with your order number and reason for the return.
-
If approved, we will provide a return shipping label and detailed instructions.
-
Pack the item securely and send it back using a trackable shipping method.
-
Once received and inspected, we will process your refund or exchange.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item, please contact us immediately.
Return Eligibility: Used defective items may be returned if the defect is confirmed.
Shipping Costs: We will cover the return shipping cost for defective or incorrect items.
Refund: A full refund, including original shipping costs, will be issued for defective items.
Returns for Customer Remorse (Changed Mind, Wrong Item Ordered)
Eligibility: Items may be returned within 30 days if they are unused and in their original condition.
Shipping Costs: Customers are responsible for return shipping fees.
Refund: Original shipping costs are non-refundable for remorse-based returns.
Items Not Eligible for Return
-
Electronic devices after 30 days (e.g., laptops, tablets, Kindles)
-
Gift cards and prepaid game cards
-
Perishable goods, some jewelry, and personal care items
-
Customized or personalized products
-
Items with special shipping restrictions
Refund Process
Processing Time: Refunds are issued within 3-5 business days after we receive and inspect the returned item.
Refund Method: Refunds are credited to the original payment method or as store credit for purchases made with gift cards.
Bank Processing: Please allow additional time for your bank to process the refund.
Exchanges
To exchange an item quickly, return the original product and place a new order for the replacement.
Return Address
EveryMarket Customer Service
22 Larch End, Uckfield, TN22 5GE
Customer Support
Our support team is available 24/7 for any questions or assistance.
📧 Email: cs@everymarket.uk
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